Role: Program management intern
Location: WFH
Apply Link 👇👇👇
https://kraftshala.freshteam.com/jobs/JpSFmPzFrejv/program-management-intern-remote
About the company:
Kraftshala makes India’s most loved marketing & sales training programs with an Advocacy Score of 95%. We believe that education becomes a lot more fruitful, and a lot more fun, when you get kickass practitioners, the real experts, to train emerging talent. Our programs are built on frameworks and examples from the best in the industry and they are consistently updated with the latest, cutting-edge tools & learnings from the field. The INDUSTRYCreds™ certification that our programs offer is on track to become the benchmark for hiring marketing and sales talent in India.
This is why S&M professionals from the world’s top consumer companies (like Unilever, P&G, Nestlé, Facebook, Amazon, Yum! Brands, etc) as well as students currently studying in the best business schools of the country (major IIMs, ISB, FMS, XLRI, SP Jain, IIFT, etc.) find value in our programs (remember 95%?).
We are a team that is gunning to bring transformative changes to India’s higher education ecosystem. Welcome to the ride! :))
Funding:
Kraftshala is backed by number of eminent investors, including
Phanindra Sama, co-founder at Redbus and an early investor in unicorns like Unacademy and Innovacer
Amit Kumar Agarwal, Saurabh Garg and Akhil Gupta, co-founders at Nobroker.com (India’s first realty startup unicorn)
Sujayathi Ali, Co-founder at ShopUp and Voonik
Doreswamy Nandkishore (Former Fortune 100 CEO, Head of Asia, Oceania, Africa for Nestlé S.A. and Professor, ISB)
Pallav Jain and Sarfaraz Khimani (co-CEOs of Performics, India's largest SEO/ performance marketing agencies)
What do we value (the Kraftshala Kode):
Like all good companies, we value integrity, excellence, respect, inclusion, and collaboration. Our team’s distinctiveness comes from the following:
We seek a user centric mindset so that we can Scale with Soul. People who start with the user and work backward, and take every opportunity to add value, even if they have to go well beyond, fit right in.
We believe speed matters enormously in business. We value people who have a bias for action and are willing to take calculated risks in the face of uncertainty.
We are a team of learners who like to observe, read, reflect and seek feedback to be better today than we were yesterday.
We value problem solving skills. We look at problems objectively, solve for root causes, make decisions for long term good instead of short term gain, and don’t let processes get in the way of value addition.
We admire people with ambition & courage to take on large goals. We are seeking to build a team of self-starters who demonstrate high ownership.
We aim for consistency and reliability and expect the same from others. Predictability just makes everyone’s life a lot smoother.
We like people who are real, open and direct in communication, while still being empathetic.
We are practical optimists. Our team strongly believes in a better future and takes joy and pride in the fact that we are playing our part to make that future a reality.
What is the recruitment process:
As a small team (~50 folks), it’s imperative that we get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation (telephonic/video conference) with us will last about 30-60 minutes. Typically the whole process takes between 4 - 14 business days depending on your and our schedules. The process will occur over telephonic calls, so you don’t need to worry about travel.
Setting expectations: This will be a call to understand your background and profile briefly and see to which roles it matches up to.
Written Assignment: This is a short assignment to make sure that you meet the standards required in the job.
Technical conversation I & II : This will be a telephonic call with our current Program management team wherein you can expect to be evaluated on your management skills and other competencies needed for the job (mentioned below).
Culture fit conversation: A telephonic conversation with one of our founders to ensure that there is a fit with the Kraftshala Kode.
Extending an offer: If all goes well, we will extend an offer mentioning the relevant details.
Compensation & Benefits:
You should expect a stipend of INR 12,000/ month for the internship duration of six months
If you are made an offer to join us full time, the joining will be immediate and you can expect a job offer of INR 4 lakhs/ annum, with an 90-10 split between fixed and variable salary. Most of the interns have historically converted the internship into a full-time offer.
Other perks include a Certificate, Letter of Recommendation, and access to scores of mentors from across the industry.
Intern, Program Management - Role Description
What you will be doing:
Kraftshala runs training programs for working professionals, graduates, and business school students. As an Intern - Program Management, your goal would be to lead and execute various activities towards an excellent learning experience for our students. If you draw energy and satisfaction by helping people become a better version of themselves and have a knack for problem-solving, this is the role for you.
Managing end-to-end Program Experience
To maintain and further improve our advocacy score of 95% (which has been hard-earned by the team), you’ll act as a Buddy to our students and will be entrusted to deliver an outstanding experience to them by:
Ensuring students receive all program, project, other initiatives, etc. related information in-time and in-full
Understanding and solving their queries quickly by liaising with different stakeholders, both internal and external, - Academic Team, Product & Tech team, Industry experts, current and ex-students, etc.
Coordinating with different teams to ideate new activities that will further improve their experience and executing the same
Keeping a close watch on the feedback received from the students on various initiatives and incorporating any changes required to further enhance the experience
Duration: 6 months. This is a full-time internship and would require 6-8 hours/day.
Must-Have Skills:
Ability to clearly and crisply communicate ideas, both verbally and in writing
Ability to be careful and persistent with the work
A working knowledge of MS Office (Excel, Word, and Powerpoint) and comfort with the general usage of tools and technologies that support process automation
Empathy and a high Emotional Quotient to actively engage with students, understand & solve their queries
A user-focused mindset to design processes and activities to deliver an outstanding experience to all stakeholders
A knack for getting things done to ensure timely resolution of all user challenges
Good to Have Skills
A structured approach to problem-solving, which involves struggling with the problem until you are able to isolate the Why before coming to the solutions
Demonstrated ability to take ownership and drive results to independently manage a set of programs
Location:
We are a remote work organisation.
