Sutherland recruitment 2022

Role: Associate-Trans Processing 

Location: Hyderabad

Apply Link 👇👇👇

https://jobs.sutherlandglobal.com/ShowJob/Id/3280213/Associate%20Trans%20Processing?kta_src=JB-10225&kta_apply=pi4_5iD-r1oVK-e.K-J&sf_aid=813751d6-d1b9-4ff9-a02d-e846288e0dcd&kta_src=JB-10225&kta_apply=pi4_5iD-r1oVK-e.K-J&sf_aid=813751d6-d1b9-4ff9-a02d-e846288e0dcd%2F%3Flang%3Den/?lang=en

Job Description:

Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Consultants in this role get to:

Strengthen relationships: Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner.
Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions.
Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed.
Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.

Qualifications:

Our most successful candidates have:

• High School diploma or equivalent

• Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)

• Direct client contacts technical support experience

• Excellent verbal and written communication skills

• Strong problem-diagnosis and problem-solving skills

• Multi-tasking skills, showcased using several applications

• Experience working with CRM applications (preferred)

• Ability to be goals oriented

• Strong communication skills and ability to express ideas clearly

• To work from home you must: 2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space,Sound card,Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources). Noise cancelling microphone