Role: Associate
Location: Pune
Apply Link 👇👇👇
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-External-106624-3&source=44003
Responsibilities
Handles/manages the tickets as per the defined SLA/accuracy
Ensure timely updates are provided to the user within SLA
Ensure RCA for breached ticket are captured and worked upon
Should be able to articulate issue and resolution to end user via Phone/Chat
Should be able to keep a track the priority of the tickets and needs to handle within the stipulated timeline
Should be able to do a smoot shift handover when he/she closes the shift
Educational Requirements
Bachelor Of Science,BE,Bachelor Of Computer Science
Service Line
BPO Service Line
Preferred Skills:
Technology(IBPO)->Service Management->Production Mgmt Services-24*7 Service Desk
Technical Helpdesk(L1
L2
L3)
Technology(IBPO)->Service Management->Application Mgmt Services-24*7 Service Desk
Technical Helpdesk(L1
L2
L3)
* Location of posting is subject to business requirements
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