Deloitte is Hiring 2022

Role: Learning Support Analyt

Location: Hyderabad 

Apply link 👇👇👇

https://usijobs.deloitte.com/careersUSI/JobDetail/USI-EH23-EA-GTO-Learning-Support-Analyst/116004

Job Description

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with other experts in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture? Want to make an impact that matters? Consider Deloitte Global.

Team:

Global Talent supports our high-performing and diverse professionals around the world. We engage with our business units to promote growth and development of our people toward their individual professional and personal advancement while ensuring a balance of career and life goals.

Role Responsibilities

Work you’ll do As an Analyst, provide day-to-day support on Deloitte Learning Platform, specializing as an admin role in the SABA cloud (LMS), should work as part of an extended team for internal clients. you may also require working directly with Deloitte professional to fix the issue that they are facing. You will also assist them by providing necessary advisory support to help them resolve their query/request: · Create, monitor, and close/action Sales force and Service Desk cases in a timely manner meeting the Service Level Expectation (SLE) · Manage Live Chats · Manage their respective cases including following up on open issues, assisting with issue resolution, escalating issues, working directly with the other referral teams · Ensure customer satisfaction by proper escalation within a quick turnaround time · Answer inquiries in the areas of content, learning organization and contacts, where to find certain learning information, e-Learning guide, etc. · Flag any issues related to the process immediately with the lead and propose solutions to fix the same · Willing to be flexible based on the business requirement · Identify process improvements in the process and works towards implementing the same with the help of the team lead · Redirect inquiries about systems and functionality to appropriate resources within a tracking system. · Participate in systems Testing as and when required · Should take on additional responsibilities as and when required · Become a subject matter expert by learning all the concepts. Act as point of contact for the new hire and help them in processing without any hassles

Qualifications Required: · Must have 1-3 years of proven working experience as a Customer service executive/ Customer · Has knowledge and working experience on any Learning Management System (LMS) · Strong written and verbal communication skills (must be an effective communicator) · Excellent customer service skills: ability to interact with customers globally · Intermediate to advanced capabilities in word-processing, Excel · Ability to prioritize time and work on multiple tasks with ongoing deadlines · Strong interpersonal skills and ability to interact well with multiple teams · Self-starter; highly motivated to learn new skills. Able to work independently with minimal supervision · Must have excellent time management skills. · Must be able to collaborate with internal teams, global clients, and cross border stakeholders. Preferred: · Basic to Intermediate knowledge on MS tools (Excel, Word, Power Point) and reporting. · Basic to Intermediate knowledge on SQL

Location: Hyderabad

Timings: 2 PM to 11 PM

BNY Mellon Recruitment 2022

Role: Analyst 

Location: Pune 

Apply Link👇👇👇

https://eofe.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/29908/?utm_medium=jobshare

Job Description

Cash Processing and Funds Transfer - IC1Monitors client payments, daily cash and wire transactions, and acts as a first line of defense by addressing flags raised by transaction system.Manages the daily processing of cash movements by bank clients and confirm validity of transactions with manager in cash processing and relationship managers with connection to clients.Confirms wire instructions and receipt from clients and inputs transactions into appropriate systems. Supports more senior cash processing associates with booking trades and confirming outgoing wire transactions with receivers.Monitors systems to catch flags on transactions without receipts or any mismatches, addresses items that failed first round inspection by transaction systems.Acts as point of contact for clients and wire recipients and addresses inquiries and concerns about the transfer process.No direct reports. May have people management responsibilities in some geographies. Contributes to the achievement of team objectives.Bachelors degree or the equivalent combination of education and experience is required.0-3 years of total work experience preferred. Experience in financial services operations preferred.. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.