Thursday, January 20, 2022

HCl recruitment 2022

January 20, 2022

Role: Product Support Engineer

Location: Hyderabad

Apply link 👇👇👇

Greetings from HCL Technologies DPO!

We have an immediate requirement for Freshers & Experienced candidates for Engineer product support role @ Hyderabad location.

Profile: Troubleshoot and provide email and chat support to resolve publisher queries on ad serving issues for the product Ad Manager.

Responsibilities :

Troubleshoot and resolve complex Ad Serving issues for high-end clients like Financial Times, eBay, The Guardian, CBS, etc
Provide e-mail and chat support for issues raised by publishers. Issues can be related to ad serving/ reporting/ ad delivery/ page implementation /creative development
Work along with publishers on accounts to enable features and to resolve UI related issues
Able to work independently and efficiently to meet defined SLA
To consistently meet or exceed all agreed quality parameters as defined for the process

Desired Candidate profile :

Fresher :

Knowledge of HTML, Javascript & CSS.
Basic understanding of Digital Marketing.
Should be able to look at reports and numbers and derive meaningful inferences.
Analyze and comprehend the issues raised by a publisher, identify root causes and come to best solution.
Willing to learn and apply learning in practical environment.
Aptitude should be high as product is complex.
Excellent English communication skills, both written and verbal

Experienced :

Candidates with previous experience in E-mail and Chat support / any digital marketing experience are eligible.
Must have knowledge in HTML, CSS & JS.

NOTE : Immediate joiners are only eligible. Also, this is not a coding / Development role. This is for a DPO / BPO role.

Thanks,

HCL - HR Team

Role:Customer Success, Service & Operations - Other

Salary: 2,75,000 - 3,75,000 P.A.

Role Category:Customer Success, Service & Operations - Other

Employment Type:Full Time, Permanent

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