Role: Customer Service Executive
Location: Banglore
Apply Link ππ
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-External-110148&source=44003
Responsibilities
Purpose of the Role
Understand customer issues and provide solution. Executes transactions as per prescribed timelines and follows all predefined procedures with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of client and Infosys.
Educational Qualification
Graduate Mandatory
Language Requirement
High level of fluency in written English. Able to converse and provide technical support in English through various channels – Live Chat
Minimum Experience
1 year With process – customer service / tech support. Preference would be experience in telecom
Areas of Responsibility
1. Meeting SLA and KPIs
2. Customer Interaction – trouble shooting
3. Level 1 support to consumer customers for data repair services.
Minimum Technical Knowledge Required
Knowledge and experience on ticketing tools, chat platforms. Understanding of telecom – industry, products, ISP related services, etc
• Understanding of common technical terminology
• Displays superb customer service skills and capabilities
• Basic Operating System knowledge
• Knowledge of common ISP products & services
• Good analytical ability
• Ability to navigate common user interface elements
• Good Reading skills - ability to understand ambiguous information, probe and consolidate into useable data
• Communicate to the user in a language, the user is most comfortable with
Educational Requirements
Graduate
Service Line
BPO Service Line
Preferred Skills:
Domain(IBPO)->Customer Service->Inbound Customer Contact(Voice
E-Mail
Chat)-ALL
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